Refund & Returns Policy

Damaged in transit

Photograph the outer carton and the bottle and send it to us within seven days of delivery. We replace the bottle or refund it in full, including delivery. You do not need to return the damaged item unless we ask.

Change of mind

Unopened bottles in original, saleable condition can be returned within 30 days of delivery. Return postage is at your cost and the bottle must arrive intact. Once received and checked, we refund the purchase price to the original payment method within three business days.

Faulty or not as described

If a bottle is faulty, or materially different from its description on this site, you are entitled to a replacement or refund under the ACCC consumer guarantees. Contact us and we will arrange it at our cost.

What we cannot accept

Opened bottles, bottles damaged after delivery, and orders where the recipient was unable to provide adult identification. Limited and allocated releases are still covered for faults and transit damage.

How to start a return

Email your order number and photographs to our support team. Most claims are resolved the same day.